Access restricted to users 18+

Zugang beschränkt auf Nutzer ab 18 Jahren

18+: Only for adults, play responsibly.

Welcome to the privacy framework of BergQuest, an online social gaming platform that operates exclusively with virtual credits. We want to assure our users that all activities, interactions, and gaming experiences on our platform involve only digital currency that holds no tangible monetary value in the real world. There are no mechanisms for depositing actual funds, nor are there any financial transactions involving real money.

Your privacy and the security of your data are paramount to us. This comprehensive privacy policy details our methodologies for collecting, utilizing, safeguarding, and storing your personal information, in full adherence to the stringent data protection and privacy legislation applicable to the jurisdiction for which this policy is prepared. We are dedicated to ensuring absolute transparency in our data processing operations and providing you with clear guidelines on how to review, amend, or request the removal of your personal data.

By engaging with our platform, you signify your agreement to the data handling practices outlined within this document. This policy serves as an unequivocal statement of our commitment to upholding your privacy rights and ensuring that all data processing activities strictly conform to the regulatory mandates stipulated by prevailing laws.

Information Gathering and Application

At BergQuest, we gather only the essential information required to deliver a secure, enhanced, and customized experience on our service. The categories of data we may collect encompass, but are not restricted to:

  • Personal identifiers such as your chosen username, display name, and communication preferences;
  • Service usage data, including logs of interactions, gameplay metrics, and details pertaining to your virtual currency transactions (all of which are purely digital and possess no real monetary worth);
  • Technical data such as Internet Protocol (IP) addresses, browser types, regional time settings, and other pertinent device specifics;
  • Voluntary demographic details you might choose to furnish, including age, interests, and language preferences, which assist us in refining your personalized experience.

All collected data is handled with strict adherence to principles of lawfulness, fairness, and transparency. We explicitly do not gather or process any sensitive financial data, nor do we facilitate any transactions involving real money. Our singular objective is to offer you an immersive entertainment experience where all forms of in-game currency are entirely virtual.

The foundational legal justifications for processing your personal information stem from your explicit consent to our privacy terms and our legitimate interest in operating and continuously improving our platform. Every aspect of data processing is guided by these principles, ensuring your trust remains inviolable.

Data Handling, Retention Periods, and Security Measures

Our infrastructure is designed to process your personal data exclusively for the purpose of enriching your interactive engagement with BergQuest. The information we hold is utilized to:

  • Tailor your gaming and social interactions;
  • Preserve the integrity and security of your user profile and virtual assets;
  • Monitor platform activity to prevent any fraudulent behaviors;
  • Enhance our service offerings and introduce new features designed to create a captivating virtual environment.

In accordance with applicable data protection regulations, your personal data is retained only for the duration necessary to fulfill the aforementioned objectives or as mandated by legal obligations. We systematically review our data retention policies to guarantee that personal information is never stored for longer than required.

Robust security protocols have been implemented to shield your personal data from unauthorized access, modification, disclosure, or destruction. These safeguards encompass advanced encryption technologies, stringent access controls, secure data storage methodologies, and continuous surveillance systems that actively detect and mitigate potential security vulnerabilities. While absolute security cannot be guaranteed by any system, our dedication to employing industry best practices aims to minimize all potential risks to your personal information.

Furthermore, our data handling procedures rigorously comply with the stipulations of relevant data protection statutes. This includes, without limitation, the General Data Protection Regulation (GDPR), which governs the collection, utilization, and storage of data. We consistently update our operational guidelines based on current regulatory advice to proactively protect your information.

Your Rights as a User: Access, Correction, and Erasure

We acknowledge and fully support your entitlement to be informed about the personal data we gather and the specific purposes for which it is employed. You possess the right, at any given time and upon request, to seek:

  • Access: You may inquire about the personal data we maintain concerning you and receive a comprehensive copy of this information.
  • Rectification: Should any personal data we hold be inaccurate or incomplete, you are entitled to request corrections or updates to ensure the precision of your personal record.
  • Deletion: Under certain circumstances, you can ask us to permanently remove your personal information from our systems. This right applies when the data is no longer requisite for its original collection purpose, or when you withdraw your consent for its processing.
  • Processing Restriction: You may request that we limit the manner in which your information is processed, particularly while an inquiry into the accuracy of your data is underway.
  • Data Portability: You have the right to obtain your personal data in a structured, commonly used, and machine-readable format, and to request its transmission to another data controller where technically feasible.
  • Objection: You may express your objection to or seek restrictions on the processing of your personal data on legitimate grounds, especially when the data is handled for activities such as direct marketing or profiling.

To exercise any of these entitlements, please utilize the designated communication channels available within your account settings or reach out to our support team through the methods provided on our platform (it is noted that direct email addresses, phone numbers, or physical addresses are not supplied here for security considerations). Upon receipt of your request, we will undertake appropriate actions, as mandated by pertinent privacy regulations, to verify your identity and ensure the request is handled securely and promptly.

Your prerogatives concerning your personal data are safeguarded by robust legal provisions. These encompass the stipulations of the General Data Protection Regulation (GDPR) as well as other relevant privacy laws specific to the jurisdiction. We remain steadfast in our commitment to ensuring these rights are honored in every interaction you have with BergQuest.

Information Provision, Amendments, and Policy Revisions

Your engagement with our platform necessitates the voluntary provision of personal information. We reiterate that all such submissions occur exclusively within the digital framework of our virtual currency system, and no financial transactions involving real money are conducted on our platform. Any modifications to your profile, such as alterations to contact details or user preferences, can be directly performed within your account settings.

Should you wish to update, correct, or request the deletion of any personal data we hold, you can typically accomplish this by accessing your dedicated account portal. In situations where direct changes via your account are not feasible, our specialized support personnel will readily assist you with your request. We pledge to process such requests within a reasonable timeframe and in full compliance with relevant legal stipulations.

Furthermore, in the event of any revisions to our privacy policy, you will be promptly notified via our platform. Such notifications will include clear directives and explanations regarding how these updates might affect your data. This ongoing communication guarantees that you remain fully apprised of your rights and the operational practices at BergQuest.

Supplementary Disclosures and Important Information

This privacy policy is crafted to furnish you with a thorough comprehension of our data processing methodologies, the security measures we employ, and your entitlements regarding your personal information. Please take note of the following crucial provisions:

  • Our service functions as a social casino operating solely on virtual currency. No real money transactions are involved, nor are there options to acquire virtual currency using actual funds.
  • All processed data is handled with strict observance of applicable regulations, ensuring your privacy is protected at every stage.
  • For any inquiries, disagreements, or requests pertaining to your personal data or the overall privacy practices of BergQuest, you are entitled to contact our designated support channels. We are committed to delivering swift responses and resolutions in accordance with legal mandates.
  • Our utilization of cookies and analogous technologies is comprehensively detailed in the dedicated cookie policy section. We encourage regular review of this section to stay informed of any changes.

By continuing to use our platform, you acknowledge that you have read and comprehended this privacy policy, and your ongoing engagement with BergQuest signifies your acceptance of our data handling practices. We greatly value your trust and are devoted to consistently enhancing our standards for data privacy and security.

For additional clarification or to request specific details concerning your data, kindly refer to the instructions provided within your account dashboard or connect with our support team via the secure communication methods available on our website.

In summary, BergQuest is deeply committed to implementing extensive privacy and security protocols that not only meet the highest international data protection benchmarks but also cultivate a transparent and dependable relationship with our user base. Devoid of any real money transactions or real-world financial implications, our platform is exclusively dedicated to offering a secure, engaging, and entirely virtual entertainment experience. Your fundamental rights to access, modify, and erase your personal information are fully respected and supported by our advanced systems and legally compliant procedures.

This privacy policy is effective from 10-10-2025 and may undergo periodic revisions to reflect changes in our operational practices or legal obligations. We strongly advise you to review this policy regularly to remain informed about any updates. Thank you for choosing BergQuest as your preferred destination for immersive, virtual casino entertainment.

Play Responsibly

Please play responsibly. Social gaming is intended only for adults (18+) and should be viewed purely as entertainment, not a means of income. Monitor the time you spend playing, control your expenses, set personal limits, and avoid participating in social games when stressed or emotionally distressed.

If you notice a loss of control, financial difficulties, or a negative impact of gaming on your emotional and social well-being, it is crucial to seek professional help.

Additional support is available by phone at 0808 8020 133 or on the website BeGambleAware.org.